Shipping policy

At tuplus.com, we are dedicated to delivering your orders efficiently and securely. Our comprehensive shipping policy is designed to ensure a seamless shopping experience.

 

Order Processing & Modifications:
Orders are promptly processed within 1-3 business days. Following the confirmation of an order, adjustments to shipping methods, product modifications, or cancellations are not feasible.



Carrier Selection:
Our shipping strategy utilizes a variety of reputable carriers, ensuring the most suitable one is selected for your specific address. Please note, we do not accommodate requests for preferred carriers.



Signature Requirement:
For enhanced security, deliveries to apartment complexes or office buildings may necessitate a signature upon receipt.



Shipping Regions and Timeframes:
We provide free shipping across the regions listed below, and as our orders are dispatched from local warehouses, no customs taxes are applied.



North America:
Covers the USA & Canada, excluding overseas territories like Alaska, Hawaii, Puerto Rico, and Guam.
Processing Time: 1-3 business days
Shipping Time: 2-7 business days


Europe:
Includes Germany, France, Belgium, Croatia, Luxembourg, Netherlands, Spain, Italy, Portugal, Ireland, Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Sweden, and the United Kingdom.
Shipping exclusively to mainland Europe, excluding overseas provinces and territories including Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint Martin, Saint Barthélemy, Saint Pierre and Miquelon, as well as New Caledonia, Wallis and Futuna, French Polynesia, Clipperton Island, and the French Southern and Antarctic Lands.
Processing Time: 2-3 business days
Shipping Time: 3-5 business days


Asia:
Serving China and Japan.
Processing Time: 2-3 business days
Shipping Time: 2-5 business days


For any queries or assistance related to shipping, please contact our support team at support@tuplus.com.